Huizhou, Guangdong - January 23, 2025 - As the Chinese New Year approaches, Powerworld Heat Pump officially announced its holiday plan during the Spring Festival. To ensure the quality of customer service and order processing efficiency during the holiday period, the company has made careful arrangements in advance.
According to the national statutory holiday regulations and combined with the company's actual situation, Powerworld Heat Pump's Spring Festival holiday will start on January 28, 2025 (New Year's Eve) and end on February 4 (the seventh day of the Lunar New Year), a total of 8 days. During this period, the company will suspend daily operations, but will take a series of measures to ensure continuous support and service to customers:
- Emergency service response: For problems with installed equipment, Powerworld will keep an emergency maintenance team on standby at any time to quickly respond to customer needs and solve emergencies.
- Online customer service duty: Although most employees will enjoy the holiday, the online customer service platform will still retain some personnel on duty in shifts to answer customer inquiries and provide necessary assistance.
- Logistics and distribution adjustments: To avoid shipping delays due to the holiday, Powerworld communicated and coordinated with the cooperative logistics company in advance to ensure that all urgent orders were shipped before the holiday.
- After-sales service hotline: A special after-sales service hotline was set up to provide users with technical guidance and troubleshooting suggestions during the holiday.
"We attach great importance to the needs of every customer, even during this important traditional festival," said the Chief Operating Officer of Powerworld Heat Pump, "so we have carefully planned a series of emergency plans to ensure that every customer can feel our care and support."
In addition, to celebrate this traditional Chinese festival, Powerworld also organized an internal employee party and sent the most sincere New Year's greetings to all employees and their families. "Thank you for your hard work over the past year, and I hope you will have a happy and peaceful Spring Festival." The company's leadership expressed good wishes to all members.
Powerworld Heat Pump hopes that through these meticulous service preparations, it can not only maintain good customer relationships but also demonstrate the company's people-oriented cultural concept. Looking forward to the new year, Powerworld will continue to uphold a professional and efficient attitude to create more value for customers.